School Visits

These Terms & Conditions govern all bookings, ticket purchases and visits to The Canterbury Tales Immersive Experience, operated by The Canterbury Tales Experience Ltd (“we”, “us”, “our”). By purchasing a ticket or entering the venue, you agree to comply with these terms.

2.1 Ticket Types

We offer standard tickets, discounted group tickets and school bookings. Pricing may vary by date and time

2.2 Booking Protection Add-On

Guests may purchase optional Booking Protection (£2) at checkout.

With Booking Protection:

• Bookings may be rescheduled up to 1 hour before the scheduled start time.

• Changes can be made through the customer portal.

Without Booking Protection:

• No rescheduling, date changes or amendments are permitted for any reason.

2.3 Refunds

Tickets are non-refundable unless the attraction cancels the event.

2.4 Transferring Tickets

Tickets may be transferred to another person. Each ticket may only be used once

2.5 Walk Ins

Walk-ins are welcome but online booking is recommended to secure preferred dates and times.

3.1 Arrival Time

Guests should arrive 5–10 minutes before their time slot. Your booking time is your entry time.

3.2 Late Arrivals

If you arrive late, we will endeavour to move you to the next available time slot, but this is not guaranteed. No refund will be issued if you miss your scheduled entry.

3.3 Entry Refusal

We reserve the right to refuse entry or remove any guest who:

• Is intoxicated

• Behaves disruptively

• Endangers staff, other guests or the venue

• Fails to follow staff instructions
  

No refunds are issued in these cases.

4.1 Recommended Age

The experience is recommended for ages 6+, but younger children are welcome at a parent or guardian’s discretion.

4.2 Parental Responsibility

Adults accompanying guests under 18 assume full responsibility for their wellbeing and behaviour. Please keep children close at all times.

4.3 Sensitive Content

The experience includes one darker scene exploring themes of death. This is clearly signposted, and guests may choose to bypass it.

5.1 Wheelchair Access

We strive to be accessible, but due to limitations of our Grade II listed building, wheelchairs cannot easily navigate the attraction route. We regret these restrictions.

If you require assistance or have accessibility questions, please contact us before booking.

5.2 Carer Tickets

We offer free 1:1 carer tickets to qualifying guests. Proof of eligibility may be required.

5.3 Health and Safety

The experience includes:

• Flashing and strobe lighting

• Loud sound effects

• Uneven flooring

• Atmospheric spaces

• Smoke effects

Guests with conditions affected by these elements should contact us before booking.

6.1 Touching Props and Sets

Guests must not touch sets, props or show elements. Damage caused by ignoring this rule may result in liability for repair costs.

6.2 Prohibited Items

Weapons, imitation weapons, dangerous items and anything deemed unsafe by staff are not permitted

6.3 Smoking, Vaping and External Food

• Smoking and vaping are strictly prohibited inside the venue.

• Outside food, drinks and chewing gum are not permitted.

• Only food and drink purchased on-site may be consumed.

6.4 Removal of Property

Visitors must not remove or attempt to remove any props, decorations, set pieces or items from The Canterbury Tales Immersive Experience. Doing so constitutes theft, and prosecution may follow.

6.5 CCTV

The venue is monitored by CCTV for safety, security and operational purposes.

7.1 Guest Photography

To protect the atmosphere of the experience, photography and video recording are not permitted during the walkthrough. Photos may be taken in:

• The Chequers of Hope Tavern

• The Gift Shop

7.2 Venue Photography

We occasionally photograph or film inside the venue for marketing and documentation. Guests may appear in background shots. If you do not wish to appear, please inform a member of staff before entering the venue.

8.1 Costumes Are Welcome

Guests are welcome to dress in medieval-inspired costumes to enhance their visit.

8.2 Family Appropriate

Costumes must be appropriate for a family attraction. Outfits that are overly frightening, graphic, revealing or inappropriate for children are not allowed.

8.3 No Weapons

No real or imitation weapons may be brought into the venue, including:

• Swords

• Axes

• Daggers

• Bows

• Anything that could be misinterpreted as dangerous
  

8.4 Costume Safety

Costumes must not hinder the experience for others. Please avoid:

• Tall hats or headpieces that block views

• Long trailing robes or items dragging on the floor

• Large wings, armour pieces or bulky accessories

• Anything posing a tripping hazard
  

Staff may require costume adjustments for safety or accessibility reasons

9.1 Alcohol

The Chequers of Hope Tavern serves authentic medieval alcoholic beverages. Alcohol may only be consumed by guests aged 18+, and valid ID may be required. Due to the nature of the venue we operate a 2 drink maximum inside the tavern.

9.2 Responsible Service

The Chequers of Hope Tavern serves ice to intoxicated guests or anyone acting inappropriately.9.1

10.1 Deposits

Large groups and schools must pay a 50% deposit to secure a booking. Groups may book via invoice or through our online booking system.

10.2 Cancellations

Group bookings must cancel or reschedule no later than 4 weeks before their visit. After this point:

• Payments are non-refundable

• Dates cannot be changed

11.1 Validity

Gift vouchers are valid for 12 months from the date of purchase.

11.2 Refunds & Extensions

Vouchers are non-refundable and cannot be extended.

All content within the attraction including sets, characters, scripts, animatronics, soundscapes, projections, animations and motion capture is the intellectual property of The Canterbury Tales Experience Ltd.

Any copying, recording or reproduction is prohibited.

13.1 Personal Property

We accept no responsibility for loss, theft or damage to personal belongings.

13.2 Personal Risk

Guests acknowledge that the experience includes uneven floors and atmospheric environments and agree to exercise reasonable care.

13.3 Limitation of Liability

Our liability is limited to the fullest extent permitted by UK law.

Not at all. Everything is presented in a fun, easy-to-follow way. You’ll enjoy it whether you’re familiar with the stories or discovering them for the first time.

Yes, it’s engaging, visual and family-friendly. We recommend it for ages 6+, but younger children are welcome at your discretion.

Your journey lasts around 45–60 minutes, including time at the end to explore our medieval tavern and gift shop.

Due to the nature of the Grade 2 Listed building, we regret that the experience is not wheelchair accessible. We offer 1:1 free carer tickets for attendees needing extra support.

Pushchairs cannot be taken through the experience, but we provide storage which you can use at your own risk at reception.

The experience is delivered in clear, easy-to-understand English. It’s great for international visitors and language-learning groups.

Walk-ins are always welcome, but we strongly recommend booking ahead, especially during weekends and holidays.

Photography is allowed in the Tavern at the end of the experience, but not during the walkthrough to preserve the atmosphere and storytelling.

We’re located in the heart of Canterbury city centre in St Margarets Street, just minutes from Canterbury Cathedral.

We offer 1 free teacher place for every 10 students. Additional adults are welcome at a reduced rate.

Yes. We provide 1:1 free carer tickets for students who require individual support.

Please contact us to arrange this on 07557 401836.

We welcome wheelchair users, but some areas of the building have size constraints.

Please contact us before booking so we can discuss access needs and ensure a smooth visit.

Yes. We offer free familiarisation visits for up to two teachers so you can explore the attraction before bringing your group.

Our experience runs in groups of 10, with up to 6 groups moving through the tour at the same time (maximum 60 students per hour). A minimum of 1 supervising adult is required per group.

The main experience lasts 45–60 minutes, with time at the end to visit the gift shop.

Yes — toilets are available before the tour begins and again at the end.

We strongly recommend students use the facilities before entering the experience.

Phones must be switched off during the experience to avoid disturbing the storytelling and special effects.

Please also be aware that signal inside the building is limited.

If your group needs to arrange meeting points after the tour, please organise this before entry.

We don’t use audio guides, as the experience is designed to be fully immersive and relies heavily on visual storytelling, environments, and character moments.

The narrative is delivered in clear, accessible English, and the journey is structured in a way that is easy for non-native speakers to follow and enjoy.