Cookie Policy

1. Introduction

This Cookie Policy explains how The Canterbury Tales Experience Ltd (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website.

It should be read alongside our Privacy Policy, which explains how we process personal data.

By continuing to use our site, you agree to the placement of cookies as described below, unless you adjust your browser settings to refuse them.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly and allow us to understand how visitors use the site.

Cookies can be:

Essential – required for the site to function
Analytics – help us understand website usage
Functional – remember preferences
Marketing – used for advertising and retargeting

3. Cookies We Use

Our website uses a combination of Wix cookies, analytics cookies, and marketing cookies.

Below is a breakdown.

3.1 Essential Cookies (Strictly Necessary)

These cookies are required for the site to function. They enable:

Security features
Login or form functionality
Basic site performance
Checkout and booking functionality via Beyonk

Without these, the site may not operate correctly.

Examples:

Wix session cookies
Load balancing cookies
Security & authentication cookies

3.2 Analytics & Performance Cookies

Used to understand how visitors use our website and improve user experience.

We use:

Google Analytics
Wix Analytics

These cookies may track:

Pages visited
Time on site
Link clicks
Device & browser type
General geographic location (non-identifying)

All Analytics data is anonymised and aggregated.

3.3 Marketing & Retargeting Cookies

Used to show relevant advertisements based on your activity.

We use:

Meta (Facebook) Pixel
Google Ads Remarketing
Bing Ads Tracking

These cookies allow us to:

Show ads to people who previously visited our site
Measure ad performance
Build audiences for campaigns
Deliver personalised content

They do not give us access to your personal identity — only behavioural patterns.

You may opt out of personalised ads at any time (see Section 7).

3.4 Third-Party Cookies

Third-party tools may also place cookies, including:

Beyonk (ticketing & checkout)
Stripe & Apple Pay (secure payment cookies)
Flodesk (newsletter sign-up forms)
Google, Meta, Bing (marketing integrations)

These providers have their own cookie policies.

4. How Long Cookies Last

Cookies may be:

Session cookies – deleted when you close your browser
Persistent cookies – remain for a set period or until deleted

Marketing cookies may last from 30 days to 2 years, depending on the provider.

You may delete cookies at any time through your browser settings.

5. Why We Use Cookies

We use cookies for the following purposes:

To ensure the website works correctly
To allow booking through Beyonk
To improve website performance
To understand visitor behaviour
To run effective advertising and retargeting
To improve user experience
To enhance security and prevent fraud

We do not use cookies to store sensitive information such as passwords or payment details.

6. Managing Cookies

You can control cookies through your browser settings.

Most browsers allow you to:

Block all cookies
Allow only essential cookies
Delete existing cookies
Block third-party cookies
Receive alerts when cookies are used

For detailed instructions, visit:

Please note: blocking essential cookies may cause parts of the site — including ticket booking — to stop functioning correctly.

7. Managing Targeted Advertising

You can opt out of personalised ads from:

General Opt-Out Tools:

8. Changes to This Cookie Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have questions about our Cookie Policy, please contact us at:
📧 hello@canterburytales.co.uk